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Returns policy:

  • If you could contact the office and then return the item within 14 days from the date you have received the item for an exchange or refund.
  • The item(s) must be returned in an ‘as new’ condition,
  • Buyer is responsible for all return carriage costs
  • Please enclose a note with our order number, your full name, address, mobile phone number, email address.
  • Britstainless will not accept returns if the item(s) have been used or are damaged.
  • If Britstainless receive a returned item(s) that has clearly been used, it will be returned to sender and an invoice raised against shipping costs.
  • Please note that all carriage costs are non-refundable.
  • Please insure the package with the delivery company and obtain a “proof of purchase” and proof of delivery

Please note:- Britstainless will not be held responsible for any losses by the delivery company.

Restocking Fee

Britstainless reserves the right to charge a restocking fee. The restocking fee is equal to 15% of the value of the returned goods.

We will Notify the buyer in writing if this applies to your return.

Returns Address

Britstainless RETURNS
98 Rayleigh Drive
Woodlands Park
Newcastle upon Tyne
Tyne and Wear